Legal

Terms of Service

Plain-language summary — the signed agreement governs

This page is a summary, not a contract. We confirm your scope and price in a written service agreement before work begins. That agreement governs if its terms differ from this summary. The agreement draft is being prepared for legal review.

Plans and first payment

Every plan starts with a $99 payment credited to its first month. It is not an extra setup charge. The first service month begins when your site launches. At launch, you pay the difference between that credit and your chosen plan price:

• Essential: $99/month, up to 5 standard pages at launch; $0 more due at launch after the $99 credit.
• Business: $199/month, up to 7 standard pages at launch; $100 more due at launch after the $99 credit.
• Growth: $299/month, up to 12 standard pages at launch; $200 more due at launch after the $99 credit.

The next full plan payment is due one month after launch. Prices exclude applicable taxes. Each plan covers one business website.

Month-to-month service and cancellation

There is no fixed initial service term. After launch, the plan renews monthly. Tell us before your next renewal if you want to cancel; service continues until the end of the month already paid for, with no early-termination charge. We confirm the end date in writing. If you cancel before work begins, the $99 start payment is refunded. If you cancel after work begins but before launch, the start payment is retained for work already performed and no further plan balance is due.

Upgrades require written approval of the new scope and price. Downgrades can begin at the next monthly renewal and may require reducing pages or features.

What ongoing care includes

We design and build the site, provide managed hosting and SSL, maintain the technical foundation, and handle routine updates to existing pages. Routine updates include supplied text, hours, prices and photos. Send requests as needed; we handle one active request at a time in the plan’s queue. The routine target is 5 business days on Essential, 3 on Business and 2 on Growth after we receive complete instructions. These are targets during support hours, not emergency guarantees.

New pages beyond your plan, substantial rewrites, redesigns, new functionality, ecommerce and integrations are separate projects. We quote the scope and price and get your written approval before any extra work begins. Domain registration and renewal, business email, paid software and advertising are separate third-party costs.

Customer tools in development

The Command Center customer dashboard is planned for every plan, including its baseline Google Analytics 4 and Search Console connections. Finished-job photo submission and review requests by email or text are also planned. They are not live customer services or included in a current agreement until activation is confirmed in writing. Growth’s AI missed-call lead capture is planned and is not operational today; any usage terms would apply only after activation and written approval.

Your domain and your website

You retain your domain rights, business accounts and the content and materials you supply. Connecting a domain at launch and basic domain release or account handoff are included. We do not withhold a domain because of a website-service balance. Domain transfers remain subject to provider rules and applicable locks. Extra hands-on transfer or DNS work is quoted before billing.

While your plan is current, you may request an export of transferable website files and business content without a buyout fee. A paid October 1 renewal, for example, covers a request made October 19 during that paid month. We aim to provide the export within 10 business days of a verified request and complete account details. Reusable tools, our managed hosting, secrets, and third-party assets or licences we cannot transfer are excluded. The files may need configuration and replacement services with your new provider; moving or rebuilding the site elsewhere is a separate service.

Hosting and maintenance stop at the end of the paid service period after cancellation. Request files before that date if you want to arrange a move. An overdue website payment may delay the website-file export while the balance is resolved, but it does not change your domain rights or prevent basic domain release. We do not claim ownership of your supplied content because of an unpaid invoice.

Support and results

Support hours are Monday to Friday, 8 a.m.–6 p.m. Arizona time, excluding holidays. A typical launch target is 2–4 weeks after we receive your materials and approvals; that is a target, not a guarantee. We do not guarantee search rankings, lead volume or revenue. The plans are not a comprehensive ongoing SEO campaign.

Questions

Ask us before you commit: (623) 252-9636 · hello@tesseractnorth.com.