Everything people ask before they call.

The $99 one-time setup covers getting the project started and built: the discovery call, the design, the initial copywriting from the information you give us, the build itself, and two consolidated revision rounds before launch. It is due before work begins and is refundable if you cancel before work starts.

Every plan includes a custom-styled, mobile-friendly site, managed hosting with SSL and technical maintenance, basic on-page SEO, one standard inquiry form with tap-to-call, and a monthly allowance of small content edits. Essential covers up to 3 pages and 30 minutes of edits a month; Business covers up to 7 pages, 60 minutes, Google Business Profile help, analytics setup and a quarterly review; Growth covers up to 12 pages, 120 minutes, an extra page each quarter and a monthly review.

Yes — a 12-month initial term on every plan, starting at launch rather than at signup. It is what lets us do the full design and build for a $99 setup fee instead of the several thousand dollars that work is usually quoted at. After the initial term, service continues month to month and you can cancel with 30 days’ written notice.

At launch. The setup fee is the only charge before your site goes live, and your 12-month term starts on the same day billing does — not on the day you sign.

Your domain is registered for your business using your correct registrant details, and you keep the domain rights set out in the service agreement. Our preferred default for a domain we register for you is to administer it through our managed Cloudflare account while we are providing your service — an administrative arrangement, not a change of ownership. It never makes the domain part of a website buyout, and it is never held against an outstanding website balance. If you already have a domain, it can simply stay where it is.

Yes. We can usually keep it registered with your existing provider and simply connect it to the hosting and DNS services we manage through Cloudflare. Before changing anything we check your existing website and email settings, so that connecting the new site does not knock out email you are already using. Connecting your domain at launch is part of the setup fee.

We help you choose one that is available and register it on your behalf, with your written approval of both the name and the cost before we buy anything. By default a domain we register is administered through our managed Cloudflare account — that is how we keep the DNS and hosting working without asking you to run anything — but it is registered for your business using your correct registrant details, and the rights set out in the service agreement are yours. Registration and renewal charges are separate from your website subscription.

We do. Your site runs on infrastructure we manage through Cloudflare, and managed hosting, SSL and technical maintenance are part of your monthly price. You never buy a hosting plan, renew a certificate, or manage a server.

You own your domain, your business accounts and the materials and content you supply, from the start. After you complete the initial term and settle any outstanding balance, you can request the website’s transferable files and your business content — there is no separate buyout fee for that. Reusable development tools, our hosting infrastructure and third-party assets or licences that cannot be transferred are excluded.

After the initial term, cancel any time with 30 days’ written notice. Managed hosting and maintenance end on the agreed termination date, so the site stops being served by us then. You keep your ownership rights to the domain throughout, and basic domain release or account handoff is included — we will not withhold it over a website-service balance.

If you want the website files before the initial term is finished, ask for a written early-buyout quote and we will put a number in front of you before anything happens. Your domain is not part of that. Domain handoff is a separate matter from transferring website files, hosting or email, and you never have to buy your domain back.

No. Connecting your domain at launch is part of the setup fee, and basic domain release or account handoff is included if you later want to manage it yourself or move to another provider — subject to the provider’s transfer requirements and any applicable locks. The optional $50 per domain covers additional hands-on transfer or DNS work beyond that included connection and handoff, and we quote and get your approval before doing any of it. Website migration, email migration and registrar charges are separate.

Email, call or text the change — new price, new hours, a photo from last week’s job — and we make it live. You never log into a dashboard. Routine edits are targeted within 5 business days on Essential, 3 on Business and 2 on Growth, measured from when we have complete instructions, during Monday–Friday support hours.

We tell you before doing anything billable. Additional editing is $75 an hour with an estimate and your written approval first. Unused time does not roll over to the next month, and new pages, redesigns or new functionality are quoted separately rather than taken out of edit time.

The typical target is 2–4 weeks after we have your materials and approvals. It depends on the scope of the project and current scheduling, so treat it as a target rather than a guarantee. Getting photos, logos and details back quickly is the single biggest thing that moves it.

No. Domain registration and renewal charges are separate from your website subscription, and business email, paid software, booking subscriptions and advertising spend are separate third-party charges. Where we register a domain on your behalf we tell you the cost and get your approval first, and it is billed on to you at cost rather than folded into the monthly price.

Yes. Upgrades need written approval of the new scope and price, and upgrading does not restart your 12-month term. Downgrades take effect after the initial term and may mean reducing pages or features to fit the smaller plan.

No, and you should be sceptical of anyone who does. What is included is the foundation ranking depends on: a fast site, clear service and city pages, correct business information, structured data and a sitemap — plus Google Business Profile help on Business and Growth. Results depend on your market and competition, and these plans are not a comprehensive ongoing SEO campaign.

Often, yes — but not inside a plan. Ecommerce, booking integrations, customer portals and custom applications are quoted individually, based on what the build actually requires, and any third-party subscription for them is billed to you separately.